129 W. 128^th St. Apt. 1A

NY, NY 10027

UNIVERSITY OF PENNSYLVANIA – ANNENBERG SCHOOL OF COMMUNICATION & WHARTON SCHOOL OF BUSINESS (Academic Scholar for exemplary G.P.A.)

Customer Service Coordinator: Led the firm’s most successful team of 23 representatives in providing new industry standards in customer support in an ever-changing field. Monitored and was in charge of the entire phone systems for the Register.Com customer support team. Trained the majority of employees and acclimated them to succeed in our fast paced arena. Stayed abreast on our constant influx of new services and therefore could convey the appropriate answer to the plethora of questions. Handled the majority of escalated calls and issues providing our customers with an amiable solution and the desire to utilize our firm in the future. Constant laud and praise by senior management and customers pertaining to my demeanor and cordial ways. Reported directly to senior management and vice president.  Administered the email service for all 3 million customers at Register.com, including the highest profile accounts. 

Sales Manager: Managed one of the top grossing stores at Westfield Shopping town in Wheaton, MD. Duties included studying the market trends in our area and directly assisting the owner in ordering apparel, which kept the store on the forefront of the fashion industry. Responsible for closing the register and accounting for weekly sales as well as theft prevention. Generated ample revenue with my innate ability to communicate with the customer and meet his or her fashion needs with a positive attitude.

Manager: Worked at the State Department to maintain the constant operability for all prioritized accounts. Prepared Technician’s weekly schedules, inputted escalated trouble orders, and assigned the abundance of overtime to the most dedicated representatives. Dispatched technicians to the Pentagon using the Tempo Computer System. Generated outbound calls in order to increase sales of highly lucrative service contracts.

Manager: Aided the Customer Service Center with the collection of past due invoices from our valued government clientele. Researched checks in suspense and provided treasure with the necessary inform action to apply the money to our accounts. Contacted customers and obtained information regarding the status of past due invoices. Participated in a pilot program learning all the different phases of the business and how AT&T can raise customer satisfaction.

Manager: Researched new and upcoming legislation that may effect the procurement of federal contracts. Presented upcoming market trends at staff meetings. Responsible for the daily distribution of AT&T’s internal mail for the entire Silver Spring office. Aided National Account Managers as a liaison to determining solutions to customer’s needs and an expedient and laudable means to provide these services.

Computer Lab Consultant: Oversaw the use of IBM and Macintosh computers with complete Internet access. Assisted students with Microsoft Office, LAN Work Place, The World Wide Web, and daily computer and printer problems.

Don Jones  (Manager) Register.com (800) 899-9702

Wendy Keel (C.E.O.) Shredders Inc. (301) 962-8337